Communication Delivery Platform

CategoryUnified Communications

3 Popular Digital Communication Trends of 2020 from MachCloud Experts

In UC, UDCaaS, Unified Communications
March 4, 2020
3 Min Read
3

Communication trends 2020 are in demand since the cloud communication needs of the business emerge. In this era, there is no room for miscommunication, bad interpretation of messages, or sending the wrong information to any customer or colleague. This is the time of fast information communication with the right people at the right time with no delays or jitters.

UC Trends 2020 – Industry Analysis from MachCloud

Either it is normal workplace communication or customer management, cloud business phone is essential to be adopted in this era. We present you the much in-demand communication trends 2020 to give you an insight from our experts on what is latest on digital business communication trends in the workplace along-with marketing communication trends of today.

  • Trend # 1: Mobile communication due to changing demographics of the workplace

Workplace demographics are changing and this brings a major shift in business communication trends too. Today, the employees feel more productive and efficient while working from anywhere. Since the phone isn’t tied to the lines and wires, employees also prefer to work freely and not tied to the workplace of brick and mortar. So, Mobile communication is on the go. Work communication is taken one step further to the cloud.

ALSO READ: Securing your SBC Microsoft Teams Direct Routing Effectively

  • Trend # 2: Increased authenticity to combat security risks

With increased communication, we have seen increased VoIP attacks and better security needs for companies which are primarily dependent on communication devices and tools for their business operations. So a cloud business phone system equipped with the latest Cybersecurity tools is the most in-demand trend of today.

  • Trend # 3: Data-driven decision making approach

Data is the new oil, they say. Companies equipped with better data-processing approaches and who go for data-driven decision making approaches stay ahead of the curve. With emerging technologies, new data-gathering and analytics functions that have given raise to new marketing communication trends. These functions are able to monitor, manage and plan communications campaigns of businesses.

ALSO READ: Prevent security risks in telephone conversations

MachCloud – The one stop platform for the latest communication business needs

MachCloud is an integrated communication platform that fits the business needs of today. Equipped with best in line tools for smooth flow of communication, MachCloud is a gateway to your business communication. Services like MachCloud with flexible call plans and fewer complexities, secure and reliable PBX functionalities, Office 365 reselling, SIP trunking and many others are offered by the platform. It caters for all the needs of a modern day business communication.

Get started with MachCloud for an easy provision of cloud business phone for a successful business operation.

Get In Touch

Read on

Five key issues with standby duty service using Digital Business Communication System

In Digital Communications, Unified Communications
February 6, 2020
4 Min Read
F

Meet Ted, the CEO of a reputed enterprise. Ted has always been enthusiastic for a progressive Digital business communication system for his workplace communication. Ted believes, the success to his business is to expand business presence. This requires, more staff availability and the employees being available even in their off time. Well, that’s a tough demand.

Tim, the IT manager, has a solution: Standby duty service based on call forwarding.

It is no surprise that communication is a solution that connects people to people. Call forwarding now plays a major role in assuring staff availability, empowers employees to work on the go and expands business presence. When digital business communication solutions became the norm in business community, a lot of concepts from old business communication had to be mapped into the modern digital communications. One of them is “Standby duty service” which gets its implementation through Call forwarding.

Standby duty service

If employees take turns to be reachable by telephone outside office hours in the event of incidents, emergencies or other calamities, this is called a standby duty. An employee can have a standby duty during the day, at night or during a weekend. During a standby duty service, an employee can be called and asked to perform work. In the past a beeper or pager was used to call employees, but nowadays it is the employee’s mobile phone that is the primary workplace communication device. And sometimes things go wrong.

1.      The empty battery

Despite all the care, it may happen that a cell phone or workplace communication device has no range, busy or has an empty battery. If a telephone call for an employee is diverted to a mobile device, the call almost always ends in a standard voicemail service. This is undesirable in the event of an emergency. That is why Digital business communication systems the MachCloud-CloudPBX has the option in the standby duty service to play the message to the employee like: “Press a key to accept the call”. If the employee does not press a key, the call will be forwarded to a fallback number or central reception post. This prevents voicemail from getting in the way.

2.      A mobile app replaces manual transfer schedules

If the call forwarded to employees is managed by a person, a mistake can occur. An employee is sick or on leave. A much better option is to let employees sign up in the call routing plan themselves. The most user-friendly way is that of a mobile app, because people can operate it anytime and anywhere. When setting up a standby duty service, we ensure that someone is always registered in the forwarding schedule. This prevents an employee from logging off without another employee being registered. A change of the guard can only be activated by the new employee in the app by activating a virtual switch.

3.      Multiple standby duty services

Larger organizations often require multiple standby duty services. By assigning a separate number to each standby duty service and setting up a separate forward diagram to the mobile numbers of employees, optimal availability is ensured.

ALSO READ:

How MachCloud can help you in avoiding internal telephone usage cost?

4.      Often overlooked: What if things go wrong?

In the end, accessibility remains human work. Even though everything is arranged optimally, it is possible that a call for an emergency is not answered. That is why we emphasize that a backstop or is always included in the forwarding scheme. If a telephone call is not answered in the event of an emergency, it is better to play a message with a message about an alternative contact method, than a scenario where the caller is on hold endlessly. Call forwarding must therefore always include an end point with, for example, a message about how to act if the call isn’t answered.

5.      Fair share?

A standby duty is often necessary. But the hours often do not count as paid hours. It is important that employees know that the working hours are allocated to different colleagues according in a fair manner. This prevents employees having the perception, they account for more hours than colleagues. Insight into answering time is important as well. In the event of an emergency, it must be possible to review answering time. That is why reports and call details related to workplace communication can be made available. The MachCloud-CloudPBX supports all these functions.

Do you need advice when setting up a standby duty service in your Digital business communication system? Contact us via www.machcloud.com.

Read on

How MachCloud can help you in avoiding internal telephone usage cost?

In Unified Communications
May 15, 2019
3 Min Read
H

With more and more businesses opting for Unified Communication Solutions, companies can benefit from cost optimization. Call accounting is a process which captures, records and keeps track on telephone usage events within the origination. Cost optimization is very necessary for businesses and therefore, companies implement cost optimization software’s and adopt them to make sure their digital business communication costs are streamlined.

How are internal telephone usage costs discovered?

Telephone Usage cost

With effective call optimization solutions in place, quite recently companies have realized that there are irregular internal telephone usage costs that are caused by using different vendors. In essence, keeping two vendors give you benefits of both types of solutions like PBX and Microsoft Teams. This gives rise to internal costs and the costs outweigh the benefits. Let’s make it clear: 

Harry and Alice both work in different branches of the same company that has opted IP Telephony networks. Harry has adopted PBX at one branch and Alice has adopted calling via Microsoft Teams. Over a period of time, when the company performs call accounting, it is made visible that due to differences in vendors (Cloud PBX and Microsoft Teams) there is an increase in internal telephone usage costs.

The solution to internal telephone usage cost

 

Internal Telephone Usage cost with machcloud

Like every problem has a solution, the problem of increase of Internal telephone usage costs also has a reliable solution: MachCloud Unified Business Communication Solutions.  With a MachCloud SIP solution in place, employees can make use of different telecom technology causing no extra internal costs to the company. That said, with a MachCloud layer in place, Harry can keep using PBX via SIP trunking and perform all the necessary business communication with Alice who is using calling via Microsoft Teams through SIP trunking and there are “absolutely no” internal telephone usage charges. This is by far the biggest benefit of MachCloud from all other SIP trunking providers and UCaaS providers in the market.

 

MachCloud: Ultimate UC solution for a progressive business

MachCloud not only provides solutions for internal telephone usage costs, it is a complete Service Management and solution delivery platform. It also provides services that facilitate Resellers in all aspects like enabling them with profitable margins, no costs for becoming a partner to resell Office 365 services, better client management and best-in-line technical support that is there for you 24/7. MachCloud is indeed your gateway to a successful digital business communication service that adds more value to your business, cuts costs on telephone usage and increase the flow of revenue for your business keeping you content with your business proceedings and making you explore new areas of making revenue.

Get In TouchBecome A Partner

Read on

The Future of Unified Communications: What to Expect

In Unified Communications
April 29, 2019
3 Min Read
T

Unified communications have changed the way people do business. With a guaranteed unified communication solution in place, you can approach your customers better, perform inter-office collaboration in a better way and experience better team management for projects. The shape of unified communications as we see today has come a long while with technological advancements from simple phone systems to VoIP solutions and finally the Cloud PBX and SIP Trunking.

But what is beyond that?

Pertaining to the nature of changing technology there is little chance that all-in-one Unified Communication tools will stay for long. In fact, in future, something more dynamic is expected in the field of UC.

Experts predict that in future, the AI aspects of unified communication solutions would include features like facial recognition in video conferencing, intelligent speaker tracking in a meeting, automated identification and authorization of meeting members, finding useful content related to meeting agenda, generating meeting minutes, Intelligent recommendation system on which employees should join a meeting. Here’s an insight to what expert suggest that the future of UC business solutions would include:

1.      Improved Collaboration

Since remote work is on the rise, UC business solutions are likely to become improved collaborative tools in future. Collaborative tools would soon be incorporated into UC solutions so that customers can utilize maximum benefit from communication infrastructure. Through this approach, remotely working employees can get seamless access to documents and important project files stay involved in monthly meetings, provide the company with digital marketing services and many benefits that lead to more potential within the business environment.

2.      Increased Mobility

In the present era, businesses demand mobility. Gone are the days when workspaces where confined to business locations. With increasing Mobility demands, UC communications play a role to meet these increased mobility demands. This is especially necessary for Teams members and coworkers in a project as it makes them notified and keeps up with the project on-goings in real-time. The nextGen UC business solutions are expected to be integrated smoothly with development environments to facilitate users with optimum collaboration while being in different geographical locations.

3.      Hybrid UC Solutions

A typical hybrid scenario is when an on-site hardware implementation is used in combination with integrated cloud-based UC services which offer cloud based features like inbound and outbound calling, nationwide dial tone, competitive long distance rates and international call rates and many more. Hosted Voice solutions would be more in demand in future hybrid scenarios than ever before.

ALSO READ: How modern Digital Communications can open up significant new opportunities for resellers

UC solutions are here to stay. In future, there would be many more streams of UC business solutions needs which we might be overlooking at present. For this, Cloud UC solution providers must possess infrastructures that have the potential to scale up the business in future. MachCloud offers all the flexibility needed for a business to implement UC solutions in different combinations like using Teams, Skype4Buisness, SIP Trunking or Cloud PBX. With this freedom of choice, the nextGen UC Solution needs can be met in a timely manner along with unlocking various market opportunities for streamline revenue. Smart resellers foresee the future UC solution needs, because flexibility is what makes the future of UC business solutions promising. All the resellers out there have a choice to opt for Providers providing top-notch UC solutions that serve the purpose of current UC business needs or go for top-notch providers who foresee the future needs of UC business solutions with flexibility and market opportunities.

 

Get In TouchBecome A Partner

Read on

How Modern Digital Communications Can Open Up Significant New Opportunities for Resellers

In Digital Communications, UDCaaS, Unified Communications
April 25, 2019
6 Min Read
H

You plan to provide best-in-line Digital Communication to businesses opting for a secure digital transformation. Great!

You are doing business in the right direction because businesses are shifting to as-a-service model. And so, Unified Digital Communication as a Service (UDCaaS) is also a promising approach in the field of Unified communications pertaining to the increasing Unified Communication (UC) needs in the future. The term “Unified communications” is popular in every business these days.  For enterprises, it has become a necessity. Given the enormous amount of information exchange through multiple communications in an enterprise, the need for unified communication for enterprises is increasing every year. Communication channels like email, video conference call and many more are managed centrally using unified communications solutions. Reselling model that enables offering UC business infrastructure is much in demand in market. It would be great to have a bunch of essentials for this business to flourish: like a partner providing customer-engagement, UDCaaS-style capabilities, high bandwidth, performance, significant reductions in call costs with little to no CAPEX, streamlined business processes with conferencing, collaboration, messaging and presence capabilities, to the point where you can go for advanced applications like Contact Centre as a Service (CCaaS).

What if you find a Provider who ACTUALLY provides all these needs – the collab tools required for better streamline business ops, efficient customer-engagement, reduced calls and least CAPEX, efficient Cloud PBX migrations and provides you flexibility to scale the business too.  Many resellers and telecom companies have now found the business opportunities that lie within secure Unified Digital Communication and even ahead of it. The need for an UDCaaS provider is real.

MachCloud facilitates Cloud Providers with all the answers needed for a successful and promising communication infrastructure for a sustainable business.

What resellers want from their Digital Communications Provider?

Resellers are always in search for ways to increase revenue and make more profit with their own margins. Naturally, they are in search for novel approaches of reselling models and a good combination of features that a Provider facilitates them with. In other words, it is only what the provider offers that can make a difference in Reselling outcomes for the Resellers’ business. Here are a few factors that enable Resellers to earn more form their offerings and stay best-in-line in the market.

  • Proficient technical skills: A key concern remains whether Providers have the skills or the bandwidth to build out their portfolio, with many questioning whether they are ready to embrace higher value service opportunities such as UDCaaS, Security, SD-WAN or CCaaS.
  • Best-in-line Technology Services Distributor: a specialist Technology Services Distributor can equip channel sales partners with a much broader portfolio of skills, technologies and expertise, allowing them to target far more complex and higher value UC and cloud business opportunities, safe in the knowledge that they always have access to best practice solutions from pre-vetted supplier partners.
  • Disaster recovery solutions: Overcoming uncertainty will be critical for channel sales partners in 2020, indeed for those channel sales partners that can serve as a trusted advisor and help organizations navigate their more complex cloud choices there’s a real opportunity to build lasting business partnerships with strong repeat revenues.
  • More choices on offers: The shift to UC-as-a-Service will also help channel partners to target and acquire more spend from their end-user customers. With more choice on offer, organizations will become involved in more constructive discussions, and get to work with a partner that can actually bring them the optimum solutions from the potentially hundreds of different UC and cloud technologies that are available
  • Faster time to value: resellers can take advantage of the relatively short sales cycle enabled by UDCaaS, and they can also leverage their in-depth knowledge of the customer’s business to only recommend solutions that are applicable to address evolving requirements.
  • Better management: With so many complex services being offered to customers, a decent management portal is direly needed for a unified management experience at the resellers’ end. Not only this saves time in keeping up with tasks and customers, such a portal is needed to gain better insights on customers’ needs and in this way the resellers can increase the service requirements before the customers actually demand them.
  • Easy migrations: Not all Providers go smooth with migrations. The need for a Provider which provides smooth migrations, like Cloud PBX transitions, in real-time is much needed. Pertaining to the sensitive nature of unified communications, resellers can’t afford any loss of customer call or meeting while upgrading their business requirements internally. A smooth migration is much needed.

MachCloud offers faster time to revenue, easier migrations, Unified management portal, choices of having a combination of vendors and industry experts to facilitate resellers and enable them to proceed with a flourishing UDCaaS business. It is a unique service management and communication delivery platform. Offering both Hosted PBX and On-premise PBX, MachCloud offers unique plans flexible for your enterprise and best Unified communications solutions including SIP trunk Services, Hosted Voice, Skype 4 business  and other Microsoft services like Dynamics 365, Office 365 services at very affordable rates. With one management portal which allows for unified invoicing and easy unified communication management, MachCloud is the most promising UC solutions provider in the market.

Now, you must have an idea what you need for a successful UDCaaS business. Unfortunately, too many channel partners still remain unsure whether they have the in-depth technical skills to deliver such an integrated UC-enabled managed service on top of more routine IP network sales. Professionals at MachCloud are more than confident with their years of cloud industry experience to deliver you THE BEST migration services.

Conclusion

In essence, a reseller must know where the potential of a successful UDCaaS business lies – the infrastructure behind. Resellers have a choice to start from scratch, build an infrastructure or go for the smart approach and transition their initial UC communications platform projects into continuous engagements that unlock multiple opportunities for repeat residual business by delivering improved quality UDCaaS, gaining better time to revenue, cutting costs and redefining UDCaaS as we know today.

Read on

5 Features that make MachCloud stand out from other UC providers

In Cloud PBX, Hosted Voice, PBX, SIP Trunking, Unified Communications, VOIP
April 12, 2019
3 Min Read
5

In today’s competitive unified business communication market, UC providers have to put in a lot of efforts to take the lead. Customers today demand not only jitter-free streamlined communications but also require them to be cost-effective. Clients look forward to multiple features form a SIP Trunk provider like SIP trunking services, Cloud and Hosted PBX, Hosted Voice, Office 365 and many more.

MachCloud stand out from other UC providers

What makes a SIP Trunk solutions provider stand out from others is its ability to handle multiple clients keeping in mind about the scalability of their business and an eye for future trends. MachCloud is one such a Service management and communication delivery platform that provides cutting edge communication infrastructure with an edge over its competitors.

Unified Management Portal

The Unified communications portal is revolutionary in essence since it makes management work of business enterprises easier. With this portal, you get a centralized, complete, multi-vendor UC environment with a single management tool that provides a detailed visibility towards UC communication management including Cloud PBX, Hosted Voice, and Microsoft Skype for business, Microsoft Teams and much more.

Free Calls within the company mixing different technologies

If you have two different vendors for your SIP trunk and Skype4Business, there are hidden costs like telephone charges for calls between employees. MachCloud solves this by offering free calls between 2 variants. This gives  added benefit and cuts your costs.

Easy Migrations

With MachCloud, you get the option to migrate telephone numbers in real-time between SIP trunks. With a single management portal, the migrations become a whole lot easier. The experts at MachCloud make the migrations very reliable and dynamic so that there is minimum fluctuation in business performance and let you enjoy a smooth migration experience in real-time.

ALSO READ
The Promising business-oriented Cloud Computing platform

Unified Invoice Management

With a Single unified invoicing system, MachCloud SIP Trunk provider makes you save valuable hours so your IT and Accounting professionals are freed from management services related to invoicing. The amazing self-service portal offered by MachCloud is all you need for a smooth invoicing experience.

Customer Support

At MachCloud, you are never alone. Our experts are there for your support related to unified communications 24/7. The customer support is fast and reliable that upholds partnerships for a complete business. We focus on long-term relationships with our customers.

MachCloud SIP Trunk provider offers you a whole lot different experience to implement your communication infrastructure in a smooth and streamlined manner. It is the gateway to all your UC needs. Go for MachCloud solutions and enjoy a successful journey with us in a long-term relationship.

Read on

A Step Ahead of VoIP into Unified Digital Communications for Cloud Business

In Unified Communications
March 28, 2019
3 Min Read
A

“Communications”. That’s one word which is now more essential in the business domain than ever before. From startups to large enterprises, organizations are in search to find the best communication infrastructure for their inbound and outbound communication needs. Texting, messaging, faxing, video calling, voicemail and many more mediums of communications are adopted for cloud business of today.

While startups explore the possibilities of communications infrastructures and stick to VoIP, larger enterprises have already adopted Unified communications predicting the change in business workflows in near future. So, UC technology it is – the communication technology of tomorrow. Here the question comes up: how is UC technology different to VoIP? The simple Answer: when we talk about VoIP, we are talking of a specific technology, whereas UC is a complete suite that provides a consistent interface across a whole range of communication related applications. In UC, users can switch between communication apps seamlessly, therefore, increasing productivity and improving efficiency of work.

Let’s understand it using a common business case: you get an email form your boss regarding a task that needs to be completed within three days. You message your team about the task, or a few of them, on an application. Then you need to explain the workflow and the next move to a few of individuals and you start a video call, while you are adding them to the call, your boss emails you again about some specific updated information related to the task. You go through it and explain the updated info to your team on a video conferencing app. Once the conferencing is done, you can focus to work on your part to accomplish the task, all communication done with various apps each for every different need. With a three-day ETA, you can’t possibly spend one day in communications and meetings, you have got to act quick, and UC technology will help you achieve that.

So, there are multiple parts of a UC technology like:

IP-PBX

This is where you begin. It combines data, voice, calls on the same connection and utilizes the power of different networks. Even VoIP operators combine video conferencing and user presence information.

Mobility

This is a basic requirement of every app or system. Gone are the days when customers come to your office, now, you have to go where the customers are. Services in a cloud business have to be available on the go, for employees, customers and managers.

Collaboration

By Collab, we primarily mean interaction for the sake of discussions, like in case of screen casting, file sharing, whiteboarding and markup for teams.

Presence

This is an important part of UC technology where the users are shown when they are available for communication with indications like Away, Busy, in a meeting and many more. Certain VoIP operators have also added this functionality.

MachCloud – a trusted name in Unified Communications

MachCloud is your one stop Service management and communication delivery platform. It is where all your communication needs are answered with features like Hosted Voice and other Professional services like Microsoft Office 365, Admin as a Service, Microsoft Skype4B. In addition to this, MachCloud offers SIP trunking and a self-service Control Panel. It offers flexible plans and easy-to-understand services for which you will get decent expert support.

 

Get In TouchBecome A Partner

Read on

Exciting MachCloud Offers: Pricing and Plans for a Successful SaaS Business

In Unified Communications
March 19, 2019
4 Min Read
E

MachCloud offers pocket-friendly Plans which are the main reason MachCloud is considered the game changer in business and hence it is expected to take the industry by a storm.  With so many fruitful offerings for your SaaS business, MachCloud stands out in the market with its unique offering of SIP trunking and VoIP together with ardent customer support and best advice from Industry experts. Let us introduce you the plans and pricing models with which you can save more, plan better and accomplish the most!

“Become a Partner” Plans

With MachCloud Become a Partner plans, you are in control of the pricing, customers and business. MachCloud experts help you get the most out of your business automation through the plans you choose. There are two basic models to choose form: Trusted advisor and Private label.

Trusted Advisor

In this model, MachCloud does the customer handling. You are able to get one time commission for each client along with monthly recurring revenue till the time the client is under contract. You get to close the deal with assistance from MachCloud experts. MachCloud offers expert assistance 24/7. It means your SaaS business is fully functional around the clock. There are no contractual complexities and it costs you nothing at all.

Private Label

In this model, you get to take care of the customers the way you like hence customer handling is your domain. You own the customers and manage customer relationship with them too. In addition to this, this model offers flexible margin setting, hence you are free to bill at your own price. Closing the deal is also your domain and you will stay in control of that. Like the customer relationship handling, you provide the technical support to customers as well. However, MachCloud offers technical expertise from the best industry experts to facilitate your technical support to your customers around the clock. The initial investments are zero and there are no complications of contracts either. It is all simple, designed according to your flexibility.

For details; visit www.machcloud.com/microsoft-csp/become-a-partner

Office 365 Plans and Pricing

In addition to become a partner, our experts offer Office 365 Plans and pricing designed according to your business needs. There are two plans: Business Plans and Enterprise Plans.

Business Plans

This category offers plans which have users up to 300 in total. This is best suited for SMEs and any not-so-large SaaS business. There are three office 365 plans: Office 365 Business Essentials, Office 365 Business and Office 365 Business Premium. For Office 365 Business Essentials and Office 365 Business you get unlimited support all year long. For the plan, Office 365 Business Essentials, you get Microsoft Exchange, SharePoint, OneDrive and Skype4B. In Office 365 Business, MachCloud offers, Outlook, PowerPoint, Word, Excel, OneDrive, OneNote, OneDrive and PowerPoint Online. For Office 365 Business Premium, you get all the apps from Office 365 Business and additionally, you get to have Exchange, SharePoint and Skype for Business.

Enterprise Plans

In this category, MachCloud offers, three plans for your SaaS business: Office 365 Enterprise E1, Office 365 ProPlus and Office 365 Enterprise E3. For the first and third i.e. Office 365 Enterprise E1 and Office 365 Enterprise E3, you get unlimited support from MachCloud experts. In case of Office 365 Enterprise E1, MachCloud offers Microsoft Exchange, SharePoint, OneDrive and Skype4B. In case of Office 365 ProPlus, MachCloud offers Outlook, PowerPoint, Word, Excel, OneDrive, OneNote, OneDrive and PowerPoint Online whereas in Office 365 Enterprise E3, you get to have, Outlook, PowerPoint, Word, Excel, OneDrive, OneNote, PowerPoint Online, Exchange, SharePoint, OneDrive and Skype4B. In this category, you can have unlimited number of users of your apps and further MachCloud offers advanced features.

For details; visit www.machcloud.com/cloud-computing/buy-microsoft-office-365

Final Thoughts

Now that you know all the pricing and packaging details, it’s high time you should choose a package that suits your SaaS business. Not only you are bound to find one from the above details but your business is bound to rise to success and growth. Now here’s your chance to grab the opportunity with MachCloud.

 

Lets TalkBecome A Partner

Read on

MachCloud is Out: The Promising business-oriented Cloud Computing platform is finally here!

In Announcement, Azure, Business Communication, Cloud PBX, Dynamics 365, Hosted Voice, Office 365, PBX, Professional Services, PSTN, SIP Trunking, Unified Communications, VOIP
March 18, 2019
4 Min Read
M

The modern era of cloud computing demands Cloud computing services to be more business-friendly. Business is being transformed into purpose-built and intelligent networks for which communication infrastructure plays a lead role. The need for higher bandwidth has never been more critical in the past than it is now. With the increasing Voice services needs from customers Providers are always in search for best Communication infrastructure in order to make cloud computing business to stay ahead of the curve. This includes SIP trunking services and VoIP infrastructure that follows the right fit.

machcloud business-oriented Cloud Computing platform

MachCloud has got it all covered

MachCloud is a unique service management and communication delivery platform. Launched to cater the current business needs of Providers, MachCloud focuses on hybrid. It offers SIP trunking services, hosted PBX or Skype for Business connections efficiently managed through a single panel. It also offers office 365 for Exchange Online and other collaborative and productivity tools that are the requirement designed carefully to cater current and future Cloud computing Service Providers needs in mind.

Let’s have a deep dive into other major offerings from MachCloud.

Major Offerings

  • SIP trunking services

With MachCloud, you are able to get best SIP trunking services with the most flexible manner. It offers a unified solution for telecom, Skype for Business, Office365/Teams. Now, you can manage communication delivery, service management and ordering all from a single portal. New streams of business can emerge once you come to MachCloud. The automated ordering and management solution offered by MachCloud is designed to make sure the partners are in full control of service management. Other major SIP trunking services include: Real-time CDR’s, porting on demand, Skype4Business and SIP trunks hybrid solution with one invoice, multiple end user price plans and many more. On top of it, it also gives you the control to Brand your own service.

  • Hosted Voice

MachCloud gives you all the major features of PBX-UC with high security and reliability needed for your business. This feature can also be further integrated with APIs and multiple we services are consumed for an efficient service delivery. Major hosted voice features include:  Extensions, numbers, connection to SIP phones, Multilevel Organization, user rights, Voice Prompts, Queues, Conference Box, Voicemail options, Call Forwarding, Dial plan switch. In addition to this, Auto provisioning, Phone status, Dial plan, Dial plan elements, logging- that includes Call Event Logging and User Event Logging, Call Detail Records (CDRs) and Call recordings and Music on Hold.

  • Office 365

MachCloud’s out-of-the-box advisory services can do wonders for your business since everything is carefully analyses by experts and then you are in control of the decisions to be taken for the pricing plans. MachCloud also offers migration services whether you have hosted or on-premise IaaS or you wish to scale the business infrastructure. MachCloud is your reliable Office 365 partner.

  • Azure

MachCloud integrates Microsoft Azure Cloud services. IT offers you everything needed for a successful Azure integration and service delivery. With best expert from the industry, MachCloud can help you get the best out of the cloud. With PaaS and up to the mark development tools, Azure has a lot to offer that can proved better business insights to you. It also cuts down costs and maximized profitability. With Azure integration, you get best security and compliance. MachCloud offers consultations, design and deployment services and management services.

  • Dynamics 365

In addition to Azure services, MachCloud also offers Dynamics 365 services that you make able to boost your business productivity and take informed decisions. This is done through implementing ERP & CRM system that provide all the necessary tools needed for Operations, sales, marketing and customer service. In this way, your business can make use of CRM without additional software.

  • Professional Services

For best consultation and advice, you can work with our Experts who are skilled to provide Onboarding services, Migration services and Admin as a service. You can get help on O365 admin center, deploying O365 on local devices, Acquiring O365 Cals and much more. 

MachCloud is your gateway to best service delivery

It is the need of the hour that communication delivery, SIP trunking services and VoIP should be streamlined with other business services like Microsoft’s 365. Cloud providers are generally in search for a provider that fulfills both needs. Since hybrid is the next-gen thing in cloud computing, MachCloud is introduced to take the concept of hybrid to a next level. It offers flexible plans for you to adopt and proceed with your business ongoing. Reliability and efficiency is all you need for a successful business growth.

Go ahead and increase your business mobility and productivity with MachCloud, your one-stop solution to cloud computing, SIP trunking service and communication delivery management.

Lets TalkBecome A Partner

Read on

7 key terms to unleash the technology behind Unified communications

In Azure, Business Communication, Cloud PBX, Dynamics 365, Hosted Voice, PBX, SIP Trunking, Unified Communications, VOIP
March 5, 2019
5 Min Read
7

Looks like the times of cloud communications are advancing towards unified communications as discussed heatedly in the past. The technologies like video conferencing, mobility, and omnichannel contact centers, UC APIs, and of course the CCaaS and UCaaS hosted solutions are now in the mainstream pertaining to the high demand of business centric communications platforms. With the rise of high quality video streaming needs and workspaces not being confined to mere office desktops but have expanded over hosted workplace solutions, Teams and projects management demands much more than just an office suite to meet-state-of-the-art challenges, it needs something robust. It requires Unified communications.

The basic requirement which has driven unified communications to this stage is that communication requires minimal jitter, minimum delay/latency, and minimum packet loss. This forms the basis of how communications have evolved from simple Phone systems, in which the digital aspects had been included in order to make streamline communications as compared to analogue communications, towards PSTN, where wired connections were established with the help of circuits to streamline voice over a phone assigning Uniform Resource Identifier (URI) to each device for better access, to Voice over IP (VoIP)where The Internet was introduced for cost-effective business communication in a streamlined manner. Yet, with internet the requirement of less jitter/delay/packet loss was a big challenge.

To tackle that challenge, IP PBX systems and Hosted PBX systems are introduced that take business communication one step towards unified communications as of today. The premise-based IP PBX system was developed with LAN and IP technologies combined whereas the hosted PBX is a more robust and cost-effective solution, hosted in the cloud and matured over the years, to serve the purpose. Amongst IP PBX systems and Hosted PBX systems, deployment decisions can be taken based on Upfront Cost, Recurring cost, Technology Infrastructure and TCO.

Moving fast forward, SIP trunking is the most promising technology of today. Been made the new standard as the phone call protocol of choice replacing the traditional PSTN systems, SIP makes best-in-breed voice and Internet solutions possible for modern business voice, video and multi-party conference call needs. A few SIP trunking features include:

  • Minutes don’t matter:  with SIP trunking, you are offered unlimited inbound and outbound phone calls.
  • Bye-bye hardware: Traditional Line cards are not needed in most cases now, so there is no hi-fi infrastructure establishment needs for providers. Hosted SIP is the solution that eliminated hardware needs yet providing best voice and multi conferencing needs efficiently.
  • Geographic Resilience: the infrastructure in the cloud is established with Disaster recovery feature been kept in mind. Hence, you are always connected even under a catastrophic event.
  • Calls info: calls information can be achieved from Caller ID, Caller Name ID DID and virtual phone number features are present in SIP trunking.
  • Geographic Location Independence: with the flexibility of call routing through an IP, it doesn’t matter where you are in the world. The service is highly available wherever you are.

Who offer these services?

Telco’s and SIP providers offer these call and conferencing services with affordable rates that make you save up to 50% on your business phone bill every month. These providers offer Call volume and internet connection that is all you need for a better communication experience. There are two types of providers:

  • Single Solution Provider: the ones who offer both SIP trunks and data circuits. They provide bundles pricing offers, better quality and the best part is, if there’s an issue there’s only “one throat to choke”.
  • Over The Top (OTT) provide SIP trunking over another data carrier circuit. Companies like Netflix made the term OOT mainstream over the internet. With these providers, you can implement solutions from Best of Breed Providers both in terms of quality and pricing. And with this approach, you can always choose to discontinue the service that isn’t working too well.

The Quest for best continues

We’re old enough to remember the most used tagline in every phone call in the 90’s:

‘Can you hear me now?’

But not anymore; the journey to achieve best communication method continues all these years and it gets us landed into the world of Unified communications. Hosted SIP, VoIP, inherent multiple-carrier solutions, IP PBX, Hosted PBX and other terms are basic building blocks of Unified communications. You can call it the communication of “everything”. Telco’s and providers are more enthusiastic to offer unified communication systems like never before with better user experience and high quality services.

MachCloud Solutions: Your Gateway to a Successful Business Communication

And this is where we announce MachCloud: The all-in-one unique solution which offers best VoIP and SIP trunking with affordable rates and best pricing plans in the market. The reliable Provider has the best experts from the industry that assist the customers with 24/7 support. MachCloud is a complete Service management and communication delivery platform, exactly the platform needed for business current and future unified communication needs. From Hosted Voice, SIP trunking, MachCloud also offers service from Microsoft Azure, Office 365, Dynamics 365 and others. Here’s your chance to discover what more your business is capable of using this integrated platform.

 

Lets TalkBecome A Partner

Read on
Communication Delivery Platform

Get in touch !

MachCloud is a leading solution provider, crossing all the barriers, for true cross platform unified communication.

Recent Posts